SALON POLICIES
DEPOSITS:
Luxury Beauty enforces a non-refundable booking deposit requirement for all training & appointments. This deposit holds its exclusive purpose for the reserved slot and cannot be used for alternative treatments or dates. Irrespective of circumstances, refunds for deposits are not entertained. The deposited amount will be deducted from your final payment.
PATCH TESTING:
For new clients, a mandatory patch test 48 hours prior to any Luxury Beauty treatment is imperative. Failure to attend to this requirement may result in the cancellation of your appointment.
APPOINTMENT TIME:
Punctuality is of utmost importance. A time period of 15 minutes from the scheduled time is allowed. Beyond this, the appointment stands subject to automatic cancellation, with no refunds granted.
NO SHOWS/RESCHEDULING:
Cancellation requests necessitate a minimum 48-hour notice. Failing to comply results in a 50% cancellation fee. Full payment is mandatory for no-show instances. Rebooking an appointment post non-payment of the cancellation fee is not possible.
INFILLS:
Scheduled infills every 2-3 weeks require a minimum of 50% lash retention. Lash extensions done by external technicians are not eligible for infilling. By confirming your appointment, you accept full accountability for your personal aftercare. Inadequate aftercare can lead to natural lash damage and early extension loss. Our salon's impeccable hygiene allows adhesive to create robust bonds with natural lashes. Regular cleansing is essential; failure increases the risks of infections, lash mites, and natural lash loss. Luxury Beauty disclaims responsibility for lash damage due to inadequate cleansing. Kindly be informed that we provide cleansing kits for purchase alongside our salon treatments, Should you require additional details regarding our products, please do not hesitate to inquire.
UNSATISFACTORY TREATMENTS:
Refunds are not provided under any circumstances. If you encounter dissatisfaction, kindly notify our team before departing the premises.
We value your understanding and adherence to these policies. Should you require further clarifications or information about our offerings, feel free to inquire.
Thank you Luxury Beauty Team x